Chris Olsen is the Head of Customer Success & Partnerships at Tidalwave, an AI-native mortgage technology platform focused on transforming the front end of the origination process. With nearly two decades of experience across mortgage lending and fintech, Chris has built a reputation as a customer-centric leader with deep expertise in enterprise mortgage technology and lender relationships.

Prior to Tidalwave, Chris held sales engineering, enterprise relationship management, and technical consulting roles at companies including JPMorgan Chase, Ellie Mae, OpenClose, and SimpleNexus, where he partnered with lenders of all sizes to drive adoption and long-term success. Throughout his career, he has worked closely with credit unions, community banks, and independent mortgage bankers across the country.

Chris is passionate about helping lenders get the most out of their technology investments — and believes that exceptional customer success is the foundation of lasting growth.